Shipping policy
Welcome to VisioSonic AI Cross-border E-commerce Store (hereinafter referred to as the “Platform”). To ensure global customers receive purchased smart tech products efficiently and smoothly, and to clarify delivery rules, this Shipping Policy is formulated. This Policy applies to all product orders on the Platform, covering shipping scope, delivery time, shipping fees, customs clearance, return & exchange delivery, and other related matters. Placing an order shall be deemed that you have read and agreed to all terms of this Policy.
I. Shipping Scope
VisioSonic AI is committed to providing cross-border delivery services to global customers. Currently, the shipping scope covers most countries and regions around the world (hereinafter referred to as “Shipping Countries/Regions”), including but not limited to:
- North America: United States, Canada, etc.;
- Europe: United Kingdom, Germany, France, Spain, Netherlands, Belgium, etc.;
- Southeast Asia: Singapore, Malaysia, Indonesia, Thailand, Philippines, etc.;
- Oceania: Australia, New Zealand, etc.;
- Other Regions: Japan, South Korea, United Arab Emirates, etc.
Notes:
1. Delivery is temporarily unavailable for some remote areas (such as islands, war-torn areas, and internationally sanctioned areas). The system will automatically verify the shipping address when placing an order. If the address is undeliverable, a prompt will indicate that the order cannot be placed;
2. Due to destination country policies and logistics channel restrictions, delivery services may be temporarily adjusted for some countries/regions. The Platform will issue a notice on the homepage in advance.
II. Delivery Time
The delivery time of the Platform varies according to the Shipping Countries/Regions, logistics methods and product types, all calculated in “working days” (excluding weekends, legal holidays and customs clearance time). The specific time is as follows:
1. Priority Shipping (DHL/FedEx/UPS): Applicable to core countries/regions worldwide. Orders are dispatched within 1-3 working days after payment, with a delivery time of 5-10 calendar days. The fastest delivery to key countries (such as the United States, the United Kingdom, and Germany) is 5 days, providing full-link delivery guarantee for high-value products;
2. Standard Shipping (Cainiao International and other special lines): Applicable to most Shipping Countries/Regions. Orders are dispatched within 1-3 working days after payment, with a delivery time of 10-18 calendar days. The fastest delivery to core countries is 7 days, supporting single-piece pickup and full-link performance guarantee;
3. Economic Shipping (Postal Small Parcel, etc.): Applicable to light and small products. Orders are dispatched within 3-5 working days after payment, with a delivery time of 20-45 working days. Focusing on cost performance, it is suitable for low-unit-price light and small products;
4. Special Note: The logistics time after dispatch is only an estimate. The actual time may be affected by customs clearance speed, destination country logistics control, force majeure and other factors. The Platform will track the logistics status in real time and notify customers promptly.
III. Shipping Fee Calculation & Discounts
（一）运费计算标准
(I) Shipping Fee Calculation Standards
Shipping fees are calculated based on the actual weight, dimensional weight (whichever is greater), Shipping Countries/Regions and logistics methods of the products. The specific formula is as follows:
Dimensional Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000 (the divisor may vary slightly for different logistics channels).
Shipping Fee = Chargeable Weight × Unit Price per kg of the corresponding channel. Fuel surcharges, remote area surcharges, etc. may also apply. The system will automatically calculate and display the final shipping fee when placing an order.
Additional packaging reinforcement fees and special transportation fees are required for special products (such as large smart devices, battery-powered products, fragile items). The specific fees are subject to the display on the order page.
(II) Shipping Fee Discount Policies
- Free Shipping Over Threshold: Global orders over a specified amount are eligible for free shipping (excluding surcharges for special products). The specific thresholds are as follows: $99 for North America, €89 for Europe, SGD 399 for Southeast Asia. The thresholds for other regions are subject to the display on the order page;
- Event Discounts: The Platform will launch activities such as shipping fee waivers and stackable shipping discounts during holidays and major promotions. Details are subject to event announcements.
IV. Customs Clearance Guidelines
Cross-border delivery requires customs clearance in the destination country. Relevant precautions are as follows:
1. Customs Clearance Responsibility: The Platform adopts FOB trade terms by default, responsible for export clearance procedures and related fees. Import clearance procedures in the destination country and all taxes incurred (tariffs, VAT, consumption tax, etc.) shall be borne by the recipient (the legal taxpayer). If customers choose DDP (Delivered Duty Paid) mode, taxes shall be borne by the Platform, and the recipient does not need to pay any additional fees upon signing;
2. Customs Clearance Documents: The recipient must provide true and accurate personal information (name, ID number/passport number) and shipping address to ensure consistency with customs clearance documents. If customs clearance is delayed, detained or returned due to incorrect or missing recipient information, the recipient shall bear losses such as round-trip shipping fees and port detention fees;
3. Special Regulations: Some countries/regions (such as Brazil, Argentina) have special customs policies that mandate the recipient as the tax payer and do not allow the Platform to prepay taxes in advance. Such regions shall be governed by local rules;
4. Customs Clearance Delay: If customs clearance is delayed due to force majeure such as policy adjustment and inspection by the destination country customs, the Platform will notify customers promptly and assist in following up the clearance progress, but shall not bear additional losses incurred thereby.
V. Shipping Method Selection
Customers can choose the shipping method according to their needs when placing an order. Different shipping methods have different delivery times, shipping fees and service scopes, as follows:
- Urgent Orders: Priority is given to commercial couriers such as DHL/FedEx/UPS, which feature fast delivery and full-trackable service, suitable for customers with high requirements for receipt time;
- Regular Orders: Choose standard special lines such as Cainiao International, balancing timeliness and cost performance, suitable for most customers;
- Light & Small Parcel Orders: Choose economic shipping such as postal small parcels, cost-effective, suitable for light and small products with low timeliness requirements.
Note: Due to weight, volume or attribute restrictions, some products only support specific shipping methods. The system will automatically limit the available options when placing an order.
VI. Order Processing & Logistics Tracking
1. Order Processing: After customers place and pay for an order, the Platform will complete order review and product dispatch within 1-3 working days (order processing time may be extended to 3-5 working days during holidays and major promotions, and the Platform will announce in advance);
2. Logistics Tracking: After product dispatch, the Platform will generate a tracking number and send it to the customer’s registered email and order center. Customers can enter the tracking number in the order center or the official website of the corresponding logistics provider to query the real-time logistics status;
3. Address Change: Before order dispatch, customers can apply to modify the shipping address in the order center. No modification is allowed after dispatch. If address change is required, customers must contact Platform customer service for assistance, and any additional fees incurred shall be borne by the customer.
VII. Return & Exchange Delivery
If customers need to process returns or exchanges, the relevant delivery rules are as follows (for specific return & exchange conditions, please refer to the VisioSonic AI Return & Exchange Policy):
1. Return Delivery: Customers must return the product to the Platform’s designated return address within 3 working days after receiving the Platform’s return approval notice. Returns must be shipped via a logistics channel approved by the Platform and insured (the insured amount is at least the product purchase price). Except for product quality problems, the logistics fees for returns shall be borne by the customer. After returning the product, the customer must submit the tracking number to the order center for the Platform to follow up;
2. Exchange Delivery: Logistics fees for exchanges shall be determined according to liability division. The Platform shall bear the shipping fee for the new product if the exchange is due to product quality problems; the customer shall bear the fee if it is due to personal reasons. Customers must return the old product as instructed by the Platform. The Platform will ship the new product within 7 working days after receiving and inspecting the old product;
3. Rejection Handling: If the customer refuses the package without justifiable reasons, the customer shall bear losses such as round-trip shipping fees and customs clearance fees. The Platform will deduct the corresponding fees from the customer’s refund.
VIII. Special Circumstances
1. Force Majeure: The Platform shall not be liable for delivery delays, cancellations or product damage caused by force majeure such as earthquakes, typhoons, epidemics, wars, and customs policy adjustments. The Platform will notify customers promptly and provide solutions such as order refunds and delayed delivery;
2. Parcel Loss/Damage: If a parcel is lost or damaged during logistics, the customer must contact Platform customer service within 48 hours after signing, providing relevant evidence such as tracking number and damage photos. The Platform will assist the customer in claiming compensation from the logistics provider, and the claim result is subject to the logistics provider’s review. If the claim is successful, the Platform will provide refund or re-delivery services according to the customer’s needs;
3. Prohibited Products: Some countries/regions have prohibitions on smart devices, battery-powered products, etc. Customers must confirm the destination country’s prohibition policies before placing an order. If the product is detained or returned by customs due to being prohibited, the customer shall bear the losses incurred.
IX. Contact Information
If you have any questions about shipping-related matters, you can contact Platform customer service through the following channels:
- Customer Service Email: zyf382978321@outlook.com
- 工作时间：周一至周五 9:00-18:00（北京时间），法定节假日除外
- Working Hours: Monday to Friday 9:00-18:00 (Beijing Time), excluding legal holidays
X. Supplementary Provisions
1. This Shipping Policy will be updated timely according to global logistics policies, destination country regulations and Platform operation conditions. The updated version will be announced on the Platform homepage, and the updated content shall take effect on the date of announcement;
2. The Platform reserves the final right to interpret this Policy.
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